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FAQs

Frequently Asked Questions

THE VEHICLE MUST BE RETURNED WITH THE SAME LEVEL OF FUEL WITH WHICH IT WAS RECEIVED. OTHERWISE YOU MUST PAY THE PRICE STIPULATED IN OUR SYSTEMS.

THE VEHICLE MUST BE RETURNED TO THE BRANCH INDICATED AT THE BEGINNING OF YOUR RENTAL. IF YOU WISH TO CHANGE YOUR PLACE OF RETURN YOU SHOULD NOTIFY THE RENT A CAR WHERE YOU WILL BE INDICATED IF IT IS POSSIBLE AND HOW MUCH THE COST IS. 

IF YOU WISH TO CONTACT THE RENT A CAR FOR ASSISTANCE IN AN EMERGENCY, CALL +506 2105-0648 OR +506 7004-0088

IT IS NOT POSSIBLE TO TAKE THE VEHICLE OUTSIDE THE LIMITS OF COSTA RICA. TO RENT A CAR IN NICARAGUA WE OFFER BENEFITS THROUGH OUR INTER-COUNTRY SERVICE.

THIS SERVICE CONSISTS OF TAKING A CAR IN NICARAGUA OR COSTA RICA, LEAVING IT AT THE CORRESPONDING BORDER. THEN THE CUSTOMER PROCEEDS TO CARRY OUT HIS IMMIGRATION PROCESS BY HER OR HIMSELF. ONCE IT IS FINISHED, AN EC RENTA CAR AGENT WILL BE WAITING FOR THE CLIENT ON THE OTHER COUNTRYS BORDER WITH THE RENTAL CAR. THE CAR DOES NOT CROSS BORDERS AT ANY TIME. THIS SERVICE IS QUOTED DIRECTLY WITH OUR RESERVATION DEPARTMENT +506 7004-0090. EXTRA FEES MAY APPLY IF THE WAIT TIME TAKES LONGER THAT AGREED. 

ONLY 21 AND 22 YEARS OLD ARE PERMITTED TO RENT AS UNDERAGE AND MUST PAY U$10 + VAT PER RENTAL DAY. ADDITIONAL YOUR LICENSE SHOULD HAVE BEEN ISSUED FOR 2 YEARS MINIMUM.

THE VEHICLE MUST BE RETURNED IN THE SAME MECHANICAL AND AESTHETIC CONDITION IN WHICH IT WAS RECEIVED. OTHERWISE, YOU MAY INCUR IN EXTRA EXPENSES. 

YES, THERE ARE MANDATORY COVERAGES THAT MUST BE TAKEN IN ORDER TO RENT A CAR WITH EC RENT A CAR. 

YES, ALL COVERAGES MAY BE VOID DUE TO NEGLIGENCE.

YOU MUST CONTACT OUR RESERVATIONS DEPARTMENT DIRECTLY TO REQUEST AN EXTENSION OF THE CONTRACT +506 7004-0090. FOR OUT OF OFFICE HOURS PLEASE CALL +506 2105-0648. YOUR RATE MAY VARY.

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